Covid-19 Policy

Due to the current situation our policies have been changed

• After entering the building, ensure you use hand sanitiser that is readily available for you to use. We would appreciate it if guests arrive wearing appropriate face coverings, and follow the 1 metre social distance rule, and ask during your stay that you follow our example of hand washing thoroughly every hour, catching coughs or sneezes in a tissue and by reducing handshakes and other physical contact.
• We will greet you at the door wearing appropriate face coverings. Keys will be left in the door and these have been cleaned and sanitised.
• To help with the social distancing, we will ask you for a planned arrival time, and may ask you to amend it slightly should we already have other guests arriving at the same time. ​
• We have an extra cleaning regime and would ask all  guests to be patient whilst we put this into practice. All high touch areas in the hallway and landing will be cleaned and sanitised frequently, i.e. light switches, door knobs, hand rails etc.
• If you are staying more than one night, housekeeping will not take place to keep the risk of contamination to a minimum. If you require anything we are more than happy to provide you, for example  tea, coffee milk etc. If possible either text, WhatsApp, or phone 07734967697 with your requirements and these will be left outside your room. 
• You will find rooms have been cleared of all soft furnishings and reading material, hand sanitiser has also been provided, if you require any information you can read our on-line guidebook
• We ask all guests to pre-order breakfast the night before, preferably via text, WhatsApp or phone on 07734967697, or email relax@dell-marmoffat.com, if this is not possible we will provide a breakfast menu.
• Breakfast will be served in the dining room at staggered times during 8-9am, and with the 1 metre rule in place, unfortunately we are unable to offer a buffet service, but if you require fruit, yogurts, cereal etc. we are happy to bring this to you. There is a maximum time allowed in the dining room of one hour, the dining room will be closed from 10am to allow for thorough cleaning . Staff will be wearing protective face coverings and an apron.
• On departure, if possible, open the windows to allow fresh air in to the room. Linen is professionally laundered to BS EN 14065 and HTM 01-04 standard, ensuring it is hygienically cleaned in line with NHS infection control measures. 
• Rooms will be cleaned using the relevant cleaning products and then disinfected. 
• If you feel unwell or showing symptoms of COVID-19 it is essential that you do not travel. Should a guest present themselves with symptoms of COVID-19 or is asymptomatic, they should be advised to check-out and return home according to current government guidance and seek a test. Guests unfortunately can not self isolate here at Dell-Mar, if however a guests can not travel home to self isolate and needs to self isolate here at Dell-Mar they will be expected to to pay for all the costs incurred during their stay. 
• Dell-Mar Bed and Breakfast will need to close for 14 days if we are contacted by track and trace, a guest has confirmed they have COVID-19, we would then need to cancel bookings. 
• Unfortunately we can not offer refunds if your cancellation falls within 3 days cancellation period. 
• If you have any further questions on our policies and procedures, please do not hesitate to contact us. For more information on Coronavirus, visit the Scottish Government’s help page.

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We look forward to welcoming you to our beautiful home here in Moffat, South West Scotland.

Have an enjoyable, relaxing and restful stay here at Dell-Mar Bed and Breakfast. 

Best wishes
Susan and David